Emails I receive | QC Analytics Support

QC Read & Understood can send the following email notifications:

a user assigned you to R&U a page
someone sent you a manual reminder
there is a new version of a page you’re assigned to R&U
automated reminders are scheduled to remind you of your pending R&U confirmations.

A site admin can turn all R&U email notifications off, or force all users to receive the notifications, regardless of their personal settings.

Types of emails I receive

Subject	What it contains	When do I get it
[QC R&U] A user assigned you to Read & Understand a page	Username of the person who assigned you to R&U Title and link for the page you are assigned to Your Confluence site’s URL An “R&U Page” button with a link to the corresponding page.	When someone adds you to QC R&U - Page Overview as an individual user or as a member of a group When someone synchronizes user groups on QC R&U - Page Overview When someone sends a manual page reminder
[QC R&U] Pending to Read & Understand due to page update	Title and link for the updated page Your Confluence site’s URL A version comparison link to see the differences between the current and the R&U version you previously R&U An “R&U Page” button with a link to the corresponding page.	When a page you’re assigned to R&U has a new version When a page you’re assigned to R&U based on QC Acknowledgements has a new version
[QC R&U] You have some pending R&Us	Space name and link to the space Your Confluence site’s URL A “QC R&U - My Overview” button with a link to your overview	When a user sends a manual space reminder from QC R&U - Space Overview
[QC R&U] Reminder	The number of pages still waiting for your R&U Space name and link to the space Your Confluence site’s URL A “QC R&U - My Overview” button with a link to your overview	Automatically, at a certain interval, set within QC R&U - Space Settings
[QC R&U] You have some pages to review	Space name and link to the space Your Confluence site’s URL A “See All Pages” button with a link to your overview	When someone syncs user groups manually on QC R&U - Space Settings Automatically, if sync user groups option on QC R&U - Space Settings is enabled
[QC R&U] A user added you to an Acknowledgement	The title of the Acknowledgement Space name and link to the space Your Confluence site’s URL A “See My Acknowledgements” button with a link to your overview	When a user adds you to a QC Acknowledgement When a user sends a manual reminder from the Acknowledgement’s report table
[QC R&U] Reminder	The title of the Acknowledgement Space name and link to the space A “See My Acknowledgements” button with a link to your overview	Automatically, at a certain interval according to the Acknowledgement’s settings.

How to open personal email settings

Within Confluence

In the Confluence left sidebar, open the Apps menu.
Click QC R&U - Global and navigate to the Personal Settings tab.
Find QC R&U Email Notifications.
Tick or clear Receive QC R&U Email Notifications.
Click Update.

At the bottom left corner of your page, you should see a message that your email settings were updated.

If the checkbox is locked, a site admin has enforced email notifications.

From an email received

QC R&U Email Notifications include a Personalize your email notifications link in the footer. That link opens the same Personal Settings tab.

If nobody is getting emails

That is not a personal setting. Point a site admin to Global Settings (Enable Email Notifications) and a space admin to reminders on Space Settings. Page owners send a one-off reminder from Page Overview.

Company logo and colours on the emails

That is a site-level add-on, not a Personal Settings checkbox. Your team may decide to use custom templates. In that case, a site admin follows https://support.qc-analytics.com/qc-read-and-understood-for-confluence-cloud/customize-r-u-email-branding.