1. Home
  2. Service Level Agreement

Service Level Agreement

Once your support ticket is created, we will make our best effort/ we pledge to respond to your request within the next business day.

Please keep in mind that, as a small team, we try to respond to your requests as fast as possible, so we especially appreciate your patience.

QC Analytics will use reasonable efforts to perform the Support in accordance with this Service Level Agreement and is not responsible for delays caused by the Client or for reasons beyond our control.

The standard support we provide you with includes help regarding installation issues, troubleshooting problems and identifying work-arounds.

However, we cannot help you in the following cases:

  • If you are using a version of Confluence or Jira version which has not been formally released or supported by our apps,
  • If you are using a version of Confluence or Jira version no longer supported by Atlassian,
  • If you don’t have an active subscription or maintenance license,
  • Troubleshooting problems related to underlying Confluence or Jira problems.

Business Hours

QC Analytics’ business hours are Monday – Friday, 9AM – 5PM BST.