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FAQs

Do you store any Personal Identifiable Information (PII) (e.g. usernames, name addresses, emails)?
All content handled by our applications is stored directly into Atlassian OnDemand. We only store client information provided and generated by Atlassian for license validation purposes only. No sensitive data are stored or accessed by QC Analytics. For more information check our Privacy Policy page.
Do you perform independent penetration testing?
Yes, a penetration test is carried out on an annual basis.
Do you hold any information security certification?
Yes, we do hold Cyber Essentials certification. Cyber Essentials certification protects you against a wide variety of the most common cyber attacks. You can find more information about the certification here https://www.ncsc.gov.uk/cyberessentials/overview.
Do you have a backup policy?
Yes, we make sure that our customers’ data are backed up on a daily basis.
Encryption  SSL/TLS
All traffic between our company and the user’s browser is encrypted in transit.
Code review
All our code is peer-reviewed to guarantee that our code is safe and maintainable.
Security Updates
When a security issue is discovered, we aim to add security fixes for the current release of the product to the next update. For more information on our Security Incident Management Process please read this page https://support.qc-analytics.com/security-incident-management-process/.
I added the app, but it isn’t featuring in the “Manage Apps” section
This means that the installation wasn’t successful. Seems like the connection with Atlassian is responsible for that. Trying to re-install the addon usually resolves the issue.
Users belonging to an admin group can’t remove other users from QC R&U Page Overview
Make sure the admin group was granted the right permissions. Go to Space Settings > Permissions > Groups and under the “Pages” column select the “Add” check box. Note that the group should also have “View” permissions.

For more information don’t hesitate to contact us at support@qc-analytics.com.