Troubleshooting for QC Read & Understood is a page dedicated to help you solve issues related to page restrictions that may affect your experience with our app.
The “QC Read & Understood for Confluence Cloud” app does not have permissions to access the page with id xxx
That means that the app does not have permissions to View, and Edit the page, because the page has Restrictions.
This can be fixed by asking the page owner to give explicit permissions to the QC Read and Understood for Confluence Cloud app to access this particular page.
Troubleshooting for QC Read & Understood
To give explicit permissions to the app so it has access at that particular page, the page owner should follow the steps listed below:
1. Click on the page restrictions
2. From the dialog, type and select the app’s name e.g. “QC Read and Understood“. The app will need to have both View and Edit permissions
3. Click Add and then Apply and you are done!
The “QC Read and Understood for Confluence Cloud” add-on does not have permissions to access the space [space key]
In that case, you have to grant space permissions to the app so it can access the space.
To grant space permissions follow the next steps:
- Go to Space Settings
- Click on the Permissions tab
- Under the Individual Users click on Edit Permissions and start typing “QC Read & Understood”
- Add the app and save
- Done!
If the app does not have space permissions it won’t work correctly and you’ll get the following message:
Authentication error: Unable to decodeSymmetrics JWT token
Unauthorized: Unable to decodeSymmetric JWT token: Error: Signature verification failed for input: eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiI1Y2E1ZjM4YWMzOWYyMDNjMjgyMTEyMTgiLCJxc2giOiJlNDZjODRlMzY1MTEwZmQxNjJiMjk2ZGEyZGM1MzI0OWI0NTJlMjE2ZWRhN2NjNTI2ZTc5MjhlODZiZTA4MzMzIiwiaXNzIjoiOTJiYzZkYmQtYzZjNi0zM2I5LWI3NWYtMWVjMTU1OTI2YThjIiwiY29udGV4dCI6e30sImV4cCI6MTY2ODQzMDk1NCwiaWF0IjoxNjY4NDMwNzc0fQ with method sha256
In the case you are seeing the above mentioned authentication error, the solution is actually pretty simple. All you have to do is:
- Go to Apps > Manage apps > QC Read & Understood
- Unsubscribe from the app
- Uninstall the app
- Install the app again from the Marketplace.
By unsubscribing and uninstalling the app, you won’t lose any of your R&U data. Once you install the QC Read & Understood app again, all your data will be there as before.
Sometimes, what seems to be the silliest method to fix something, it actually works, but if you still have any issues, please contact us.